Documentation
Every feature, every workflow, step-by-step.
Support
We're one message away.
Priority response for every customer. Average reply in under an hour during business days.
HIPAA-grade privacy
7-day onboarding
99.9% uptime
Today's bookings
09:15
Maria Santos
Checked in
09:45
Daniel Park
Waiting
10:30
Aiyana Reyes
Checked in
11:15
Theo Becker
Done
Patients today
87
+23% vs last week
New booking 14:00
Four support channels.
In-app chat
Open the chat bubble inside MedicalPRO – answered in minutes.
Longer cases with attachments – always traced in a ticket.
Phone
Clinic-tier and Network customers get direct dial to a senior engineer.
Frequently asked questions
What's your response SLA?
First reply within 1 hour during business days. Urgent issues within 15 minutes.
Is there weekend support?
For emergency issues, yes – Clinic and Network tiers have 24/7 on-call coverage.
Can you log in and help directly?
With your one-time consent, yes. All admin access is audited and revocable by you.